poko FAQ — Withdrawal, Bonus and Betting Guide
From opening an account at poko to withdrawing funds, playing live dealer games, understanding welcome bonus terms and betting on BPL matches — the most frequently asked questions on all these topics are compiled here with detailed answers. Click any section below to go directly to the answer you need.
For ages 21+
bKash · Nagad · Rocket
Bengali and English support
SSL Encrypted
How to withdraw money
At poko, withdrawal requests are generally processed within 30 minutes to 3 hours.
This same timeframe applies to all three methods — bKash, Nagad and Rocket.
Provide the correct mobile wallet number and make sure your account is verified to speed up the process.
Withdrawals are attempted within this timeframe even at night or on holidays.
Yes. For security reasons, poko requires you to use a bKash, Nagad or Rocket wallet registered in your own name
when withdrawing. Sending money to someone else's wallet is not possible.
This is a mandatory rule for account protection and financial security.
Your identity is verified during account verification, so your name and wallet must match.
If a withdrawal request at poko is pending, first confirm that the wallet number was entered correctly and that
the account verification process is complete.
If the money has not arrived after more than 3 hours, contact poko Casino customer support directly via live chat.
Having your request ID or transaction number on hand helps resolve the issue faster.
Yes, but wagering requirements must be met before bonus winnings can be withdrawn.
For the 100% welcome bonus, for example, the bonus amount must be wagered 25 times before
bonus-derived winnings can be withdrawn.
Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you must wager ৳1,000 × 25 = ৳25,000 before withdrawal becomes available.
If wagering is incomplete, only the original deposit portion can be withdrawn.
poko processes withdrawals 7 days a week, 24 hours a day.
Whether it is night or Friday, the time does not matter.
The minimum withdrawal amount is ৳500.
Mobile wallets (bKash, Nagad, Rocket) may occasionally cause slight delays due to their own maintenance windows,
but there is no downtime on poko's side.
Live Dealer Games
poko's live casino section features real dealer games from multiple studios including Evolution, Pragmatic Play Live and Ezugi. The questions below are the most common ones players ask about these games.
A roulette wheel contains numbers from 0 to 36.
You can bet on a specific number, the color of a number (red/black), odd/even, or a range of numbers.
The dealer spins the wheel and wherever the ball lands is the winning result.
Betting directly on a single number pays much more but has lower odds.
Betting on red/black gives roughly a 50-50 chance.
At poko's live dealer tables, betting limits vary by table.
Standard tables have relatively lower limits, while VIP tables allow larger bets.
Each table's current limits are shown next to it in the game lobby, so you can easily pick your preferred range before joining.
In Baccarat, the hand closest to 9 wins — either the Player or the Banker.
10, J, Q, and K are worth zero; Ace is worth 1.
You only need to bet on one of three outcomes: Player wins, Banker wins, or Tie.
The Banker bet has a slightly higher chance of winning, so a small commission is usually deducted on a Banker win.
All other decisions in the game are handled automatically by the dealer.
Yes, live dealer games are broadcast in real time from actual studios.
Trained dealers run the game professionally in front of you.
You can watch everything in the video stream and talk to the dealer through chat.
The process is not automated, so it gives you an experience close to a real casino table.
Welcome Bonus
poko's 100% welcome bonus goes up to ৳20,000, with a wagering requirement of 25x the bonus. This section answers common questions about the bonus. Rules for using the bonus on slot games are also covered below.
Once a bonus has been added to your poko account, it cannot be cancelled.
If you do not want the bonus, let support know before claiming it.
If you wish to withdraw before completing the wagering requirement, the bonus will be removed from your account and
you will only be able to withdraw your original deposit amount.
It is a good idea to read the terms and conditions carefully before taking any bonus.
Wagering means you are required to place a certain amount of bets using the bonus money.
The wagering requirement for the poko welcome bonus is bonus amount × 25.
Example: if you deposit ৳40,200 you receive a ৳20,000 bonus, making your balance ৳60,200.
Wagering target: ৳20,000 × 25 = ৳5,00,000.
Once that amount has been wagered, winnings from the bonus become withdrawable.
At poko, slot games generally count 100% toward completing the wagering requirement.
Live dealer games, table games, and fishing games may count at a different rate.
Before claiming a bonus, check the terms of that bonus to see what percentage each game type contributes.
For accurate information, ask in live chat.
No. At poko, only one account is allowed per player, and the welcome bonus
can only be received once per player.
Creating multiple accounts using the same mobile number, wallet, or device is not allowed.
If detected, the accounts and bonuses may be cancelled.
The welcome bonus must be wagered within the time period stated in poko's terms.
If wagering is not completed within that period, the bonus may expire.
For the latest information, read the terms carefully when claiming a bonus or ask the support team.
BPL & International Matches
Here are answers to frequently asked questions about the cricket betting section for placing bets on BPL, T20 World Cup, and Bangladesh Tigers international matches.
If a match ends with No Result due to rain or any other reason, poko will generally refund the stake for that bet.
If a result is determined by the D/L or VJD method even when fewer than the scheduled overs are played, the bet is settled based on that result.
The exact settlement rules are stated in the terms and conditions.
Decimal odds are straightforward — multiply the odds by your stake to get the total return.
Example: if Team A's odds are 2.50 and you bet ৳1,000, your total return on a win is ৳2,500 (৳1,500 profit + ৳1,000 original stake).
If Team B's odds are 1.50, a ৳1,000 bet returns ৳1,500 on a win (৳500 profit).
Lower odds generally mean a higher implied chance of winning.
Yes, poko offers live in-play betting on BPL and T20 international matches.
Odds update after every ball during the match, so you have the opportunity to bet at the right moment based on how the game is going.
Odds change according to the score, wickets, and run rate.
A good internet connection makes live betting smoother.
At poko, in addition to BPL, you can bet on IPL, T20 World Cup, other ICC tournaments, and
Bangladesh Tigers bilateral series.
Various markets are available including match winner, top batter, total sixes, and over/under.
The list of active tournaments can be seen in the cricket betting section after logging in.
In a multi bet, several selections are combined into one bet — you need all of them to win to get a return.
The odds of each selection are multiplied together to calculate the total return.
Example: three bets with odds 1.50 × 1.60 × 1.90 = 4.56 (approximately); a ৳100 bet returns ৳456 if all win.
But if even one loses, you lose the entire ৳100.
More selections mean a higher potential return, but also higher risk.
Customer Support
Yes, poko's customer support team is available seven days a week, 24 hours a day.
Even if you have an issue at 3 in the morning, you can get help through live chat.
The service does not stop on public holidays or on nights when there is a big cricket match.
Resolving issues as quickly as possible is what poko aims for.
Yes. poko's support team serves customers in both Bengali and English.
The option to communicate in Bengali has been kept in mind for Bangladeshi players.
Write in Bengali in the live chat and you will receive a reply in Bengali.
You can also write in English — whichever is easier for you.
Before contacting support, have the following information ready for a faster resolution:
your account username or registered mobile number, a brief description of the issue,
any transaction or withdrawal ID (if relevant), and a screenshot if you have one.
Providing these details allows the team to work faster and avoids having to ask the same questions repeatedly.
poko offers two support channels:
Live Chat — log in to the site and speak directly in real time; and
Email — for complex matters, sending documents, or detailed complaints.
There is no phone or SMS support.
For immediate issues, live chat is the fastest option.
Still have questions?
If you did not find a solution to your issue in the questions above, do not worry. poko's support team is available seven days a week, 24 hours a day. Contact us in Bengali or English — whichever you are comfortable with. The support team is also always ready to help with advice on responsible gaming.
Live Chat Support
Log in to the site and get help instantly. The fastest channel for all types of issues.
24/7 · Bengali & EnglishEmail Support
Contact us by email for complex matters, sending documents, or detailed complaints.
[email protected]Responsible Gaming
Speak to support for advice on playing safely and responsibly, and for information on setting limits.
For ages 21+