poko Responsible Gaming — Stay Safe
Gaming is for fun — not for stress. poko believes every player has the right to set their own limits. On this page you will find our self-limit tools, warning signs, and support options all in one place.
Why is Responsible Gaming Important?
Online gaming is a form of entertainment. But like any entertainment, it requires moderation and awareness. poko always wants every user to have a healthy experience on the platform — not out of fear of losing money or stress, but on their own terms and plan. Reading our Terms and Conditions will show you how committed we are to player protection.
If money earned from gambling or betting ever becomes your primary source of income, or you start using money meant for daily expenses to play, that is cause for concern. Making the right decision at the right time is what responsibility looks like. poko's self-limit and self-exclusion tools exist for exactly this reason.
While playing, you can find answers to common questions in our FAQ section. And if you have any doubts, our support team is always ready.
Self-Limit Tools
Set your own playing limits. Using poko's tools below, you can stay in control at any time.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Reducing the limit takes effect immediately; increasing it requires a 24-hour wait.
Session Time Limit
Decide in advance how long you will play in one go. When the set time is up, the system will notify you so you can take a break.
Self-Exclusion
Temporarily close your account for a set period — from 7 days to permanently. Making this decision is a sign of strength, not weakness.
Loss Limit
Set a maximum amount you can lose within a given period. Once the limit is reached, you will not be allowed to play for the rest of that period.
Bonus Opt-Out
You can turn off all bonus offers on your account if you wish. Play according to your own plan without the pull of bonuses.
Activity History
View your deposit, withdrawal, and betting history at any time. Transparency helps you make better decisions.
Recognise the Warning Signs
If you notice any of the signs below in yourself, pause and seek help. Staying aware is your greatest protection.
Chasing Losses
Repeatedly playing to try to recover money you have lost — this is the most common danger sign.
Spending Household Money on Gaming
Using money meant for rent, groceries, or your child's education on betting is a sign of a serious problem.
Disrupted Sleep and Routine
Staying up late to play, losing focus on daily tasks, or spending less time with family.
Hiding from Family
A tendency to hide how much you are playing or how much money you are spending from your family.
Restlessness When Not Playing
Feeling irritable, restless, or stressed when you cannot play.
Borrowing Money to Play
Betting with borrowed money from friends, family, or any other source is a direct danger sign.
Core Principles of Responsible Gaming
Set Your Budget in Advance
Before you start playing, decide the maximum amount you are willing to spend. This amount should be what you can afford to lose without it affecting your daily life. Make sure that until your next salary at the end of the month, your family's needs can still be met.
Betting Is Never a Source of Income
Slots, live casino, or sports betting — all depend on chance. No strategy or "system" guarantees a win. Someone who seems to win consistently will also run out of luck one day. So treat betting as a form of entertainment, not a way to earn money.
Taking a Break Is a Sign of Strength
Playing for long stretches reduces focus and weakens decision-making. Take at least a 5–10 minute break every hour. If you are tired or under mental stress, it is wiser not to play that day.
Protecting Minors
If your device is shared by everyone in the family, make it a habit to log out. Be careful that children or teenagers cannot access the account. Opening an account at poko for anyone under 21 is prohibited and the identity verification process is strictly followed.
Reading our Privacy Policy will tell you how your information is kept secure and that we never share your personal data with third parties.
Contact Us for Support
Our support team is available 24 hours a day, 7 days a week in Bengali and English.
Check Yourself
Ask yourself the questions below. If more than three answers are "yes", consider seeking support.
Keep in Mind
These questions are for yourself, not for judgment. Recognising a problem is the first step toward solving it.
Asking for help is a brave thing to do. Reach out via our 24/7 live chat or email — you can speak in Bengali.
Where to Find Support
You are not alone. Asking for help is never a weakness — it is the right decision.
poko Support Team
Speak directly with us in Bengali or English via our 24/7 live chat or email ([email protected]). We will help you with self-exclusion or setting limits.
Family and Trusted People
Tell a close family member or a trusted friend about the situation. Their support and watchfulness can help you stay on the right path.
Professional Advice
Speak with a mental health professional or addiction counsellor. Mental health services in Bangladesh are now much more accessible — contact a hospital or a private counselling centre.