poko Privacy Policy

Introduction and Applicability

This privacy policy applies to the poko platform and all services under it. By opening an account on poko or by continuing to use the platform, you are considered to have accepted the terms of this policy.

This policy is intended for all users located in Bangladesh. Users under 18 are not permitted to use poko services; our platform is strictly for individuals aged 21 and above. Any attempt to use our site on behalf of a minor is a clear violation of this policy.

Our Terms and Conditions and this privacy policy together form the overall legal framework for our services. We ask that you read both documents carefully.

Information We Collect

poko collects only the information necessary to operate its services. The categories of information collected are listed below:

2.1 Registration Information

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport details (at the time of identity verification)

2.2 Transaction Information

During deposits and withdrawals, we record the transaction amount, date, and method (bKash, Nagad, Rocket). This information is used for financial protection and to ensure account security. No banking credentials or mobile PINs are stored on our servers.

2.3 Usage Information

• IP address and device type
• Browser name and version
• Page visit time and duration
• Game play history and betting activity

2.4 Cookies and Tracking Technology

Our site uses cookies and similar technologies to help improve the user experience and ensure security. You can manage cookies from your browser settings, though disabling them may limit some functionality.

Use and Purpose of Information

Collected information is used for specific and legitimate purposes. poko does not use any personal information except for the reasons listed below:

1. Identity Verification and Account Management: To confirm identity at registration and when required.
2. Transaction Processing: To ensure accurate execution of deposits and withdrawals.
3. Customer Support: To resolve issues via live chat or email.
4. Security and Fraud Prevention: To detect account misuse and suspicious activity.
5. Relevant Notifications: To inform you about bonuses, promotions, or system updates — only with your consent.
6. Legal Compliance: To retain necessary information under applicable laws and regulations.

We do not use your information for marketing or sell it to third parties.

Information Sharing and Third Parties

poko does not sell your personal information to third parties. However, information may be shared in the limited circumstances below:

4.1 Service Providers

Selected partner organisations responsible for our technology infrastructure, payment processing, and security monitoring have limited access to necessary information. These organisations are contractually bound to data protection obligations.

4.2 Legal Requirements

Information may be disclosed on the basis of applicable laws in Bangladesh, court orders, or lawful requests from government authorities.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.

Data Protection and Security Measures

poko applies industry-standard technology and practices to protect your information. Our key security measures are:

• SSL Encryption: All communications on the site are encrypted via SSL/TLS protocol.
• Password Hashing: User passwords are not stored directly; advanced hashing algorithms are used.
• OTP Verification: An OTP is sent to your mobile for sensitive transactions.
• Server Security: Firewalls and intrusion detection systems are kept active.
• Access Control: Staff are given access only to the information they need.

However, complete security on the internet cannot be guaranteed. We ask that you keep your account password private and avoid logging in from unfamiliar devices.

Data Retention Period

poko retains your personal information for as long as:

• your account is active and you continue to use the service;
• it is required to meet legal or regulatory obligations;
• it is necessary for dispute resolution or contract enforcement.

When a request to close an account is made, we delete or anonymise the information after the required legal retention period has ended.

Your Rights

As a poko user, you have the following rights over your own information:

7.1 Right to Access

You may request details of your personal information stored with us at any time. If you contact us by email, we will provide the information within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done directly from account settings or through the support team.

7.3 Right to Erasure

You may request deletion of your information provided it does not conflict with legal obligations. This request can be made at the time of account closure.

7.4 Right to Data Portability

You may request a copy of your account data in a common format, which you can use elsewhere.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn them off from account settings or by notifying the support team.

Protection of Children and Minors

poko's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from any minor. If there is reason to suspect that a minor's information has been collected, we will delete it immediately upon being informed and will cancel the associated account.

We ask parents and guardians to monitor their child's internet use. More details on this can be found in our Responsible Gaming guidelines.

International Data Transfers

To operate our services, information may sometimes be processed on servers located outside Bangladesh. In such cases, we ensure that data protection standards are maintained and that transfers are covered by data transfer agreements.

For international transfers, we put in place the necessary contractual safeguards to ensure the security of your information.

External Links and Third-Party Sites

The poko platform may occasionally reference third-party services. Those services have their own privacy policies and are outside poko's control. If you use a third-party site or service, you do so at your own responsibility.

Games from providers such as Pragmatic Play, PG Soft, JILI, Evolution, and other studios are available on our platform. Game software runs on those providers' own servers and is governed by their separate policies.

Changes and Updates to This Policy

poko may update this privacy policy as needed. For any significant changes, we will notify users in advance by email or through the platform.

Continued use of the platform after an update will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions about this policy, you may find answers in our FAQ section or contact our support team directly.

Applicable Law and Jurisdiction

This privacy policy is drawn up in accordance with applicable data protection and cybersecurity laws in Bangladesh. Any dispute regarding the interpretation or application of this policy will be resolved under the laws of Bangladesh.

If any clause is found legally unenforceable, the remaining clauses will continue to be in effect. The Bengali version of this policy is authoritative; any translation into another language is for reference purposes only.